Payment

In order to proceed your order we require a full payment upon placing the order. All our candles are hand made to order and we appreciate your understanding. To pay for the order there is a wide range of payment option from Paypal to credit and debit cards. If none of the payment options is convenient please contact us so we can work it out together.

Delivery

Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times
North America: 5-15 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 10-15 business days
Asia Pacific: 10-15 business days
Latin America and the Caribbean: 10-15 business days
North Africa and the Middle East: 5-15 business days
I’ll do my best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Return

I gladly accept returns and exchanges
Just contact me within:14 days of delivery
Post items back to me within:30 days of delivery. Please make sure you use a trackable and fully insured service. We cannot accept undelivered or damaged returns.

All our products are hand made. We do not shelve any candles or honey products. Therefore all our candles and honey is made to order. For that reason we don’t accept cancellations in most cases. But please contact us if you have any problems with your order and we’ll try to find a way forward.

The following items can’t be returned or exchanged
• Custom or personalised orders
• Perishable products (like food (honey))
• Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through fivebeesyard.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control like .

1. Personal information we collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, contact details, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact us directly.

2. The legal bases we rely on to collect, use, and share personal information

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Five Bees Yard Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Five Bees Yard Policy and Terms of Use.

3.Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, we, Five Bees Yard, are the data controller of your personal information. If you have any questions or concerns, you may contact us at shop@fivebeesyard.com

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